Policies & FAQ
We hope you find something special here at Portico Arts! Should you have any questions that aren't answered below, please don't hesitate to contact us.
GENERAL ORDERING INFO
We will endeavor to ship our regular prints within 2-5 business days from the date of payment. While we anticipate that most orders will be in the mail sooner than this, some of our items are print-on-demand and may take a bit longer.
There may also be times when we are at a show and will not be able to fulfill orders immediately. You will be informed as soon as possible if there is any delay that would cause your order to be shipped outside of the above window.
Once placed within the postal system you will be contacted within 24 hours with the tracking number.
Some of our special pieces use involved processes (such as dye sublimation). Due to the nature of this process and expense involved we normally print them on demand. This can take anywhere from 2-5 weeks from printing to delivery.
We offer free shipping for all US addresses via USPS Domestic Priority or UPS Ground. All prints will be sent in either a cardboard mailer or mailing tube depending on sizes and quantity ordered.
For open edition prints (typically our 8x10 and 12x18s) this may require us to place multiple prints in a single mailer. Limited edition prints will always be mailed in an individual mailer.
If you wish to use other shipping options such as overnight, additional insurance, signature confirmation, Fed-Ex etc. please contact us beforehand. We are happy to work with you to come up with a solution to meet your needs.
Shipping Portico Arts purchases to Canada will generally be the same as our United States shipping process above with the following exceptions:
Shipping is a flat rate of $33.70 for any order up to $120.00 USD and free for any order over this amount. Items will be sent via USPS First-Class Package International Service. Certificate of Mailing and Electronic USPS Delivery Confirmation International is included in this fee.
If you wish to use other services such as Registered Mail or Priority International, please contact us beforehand.
Other International Shipping
We welcome international orders but due to the variety of shipping options available, we ask that you contact us beforehand so we can work out the best possible option for you.
When shipping overseas, customs can delay packages by up to 6 weeks. This doesn't happen often, but it can happen.
We offer what we hope is a risk free and friendly return policy - If for whatever reason you would like to return your item within the first 30 days after your purchase, just send it back.
Drop us a line beforehand and we'll provide the return postage label. Once the item(s) have been returned, we'll offer an exchange for equal value or simply credit back your account, as you prefer.
If the item was damaged during shipping it would be very helpful if you could provide photos of the item. This is not a requirement for a return, but it will greatly help us in dealing with the postal service on filling our claim.
Depending on where you live, the time it may take for your exchanged product to reach you may vary, though we anticipate the usual 2-5 shipping days for USPS Priority.
ARTIST SIGNING POLICY
All prints are automatically autographed by the author unless you request otherwise.
Books and other select items are not autographed by default. If you would like Elizabeth to do so please let us know using the “Special instructions for seller” field in the shopping cart.
ADDITIONAL POLICIES & FAQS
If you're purchasing a Portico Arts item as a gift a handwritten note can be included at no extra cost. Please use the "Special instructions for seller" field in the shopping cart and inform us of the occasion, shipping address, and personal message to be included in the package.